• 520-648-0180

  • 250 W Calle De Las Tiendas
    Green Valley, AZ 85614

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us

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    Always have a great experience! Can always get an appointment. Very flexible. They always call with any issues and a cost estimate before completing work. Highly recommend

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    Always excellent service and repairs over many years. From just an oil change to removing an engine and doing extensive repair work. Friendly, helpful, and very trustworthy. I will go to no other place for car work.

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    This is a business that understands what customer service is all about. They have taken care of two vehicles for me over the years, one of them particularly older. Any issue that occurred they took care of it with honest estimates and fair pricing followed by exceptional work. From the office staff to the mechanics Hickey Automotive continually delivers quality work and if a question comes up, they willing discuss it with honesty and transparency. The Hickey family know what they're doing.

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    My family and I have been using Hickey Automotive for years now and with our experiences, we are more than satisfied with their excellent customer service and repair work. Everything from oil/filter changes to major engine/vehicle repair (yes, on both domestic and foreign cars), they do it all! With speedy service and honest mechanics, we'll be going there for a long time!

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    Ron at Hickey's Automotive is a great person and wonderful to work with on any issue. I took our 2006 Toyota Sequoia to Hickey's to check out a miss that was happening off and on. They test drove it and checked everything at no charge. I came back today (a week later) and he met me in the parking lot, knew my name and was ready to discuss getting the spark plugs replaced. Ron offered a great price. He is ready and willing to do whatever it takes to get the job done well and in a very timely manner. Being a veteran and new to the Green Valley community, customer service is very important. Hickey's has excellent customer service and will go the extra mile to provide service and excellent prices.

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    Great service, Tom did a fantastic job getting my car back up and running and Ronnie was very friendly and upbeat. A+ service

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    Always great service and my car runs great. Good place !

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    Hickey Automotive is our first choice to work on our vehicles. Customer Service is Fantastic! Repairs are well explained and done conscientiously. They are focused on thoroughly checking and servicing your vehicle and providing a "heads up" to future needs and maintenance schedules. Their customer waiting area is well stocked with beverages and snacks. Very welcoming for customers. We Highly Recommend!!!

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    Absolutely the best shop in the Green Valley area! Careful, Quality Service, in a timely manner!

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    A friend recommended here when I was visiting Green Valley AZ. They determined the issue, called and discussed, and did the best job for a really reasonable charge. They also always do a full vehicle check with every service to alert you of any other maintenance needs. Both times I had my car serviced I was completely satisfied with the work and drove off with confidence as I frequently travel long distances. Thanks, Ron, Joy and all the crew!

Call us for service: 520-648-0180

ACDelco
AAA (American Automobile Association)
ASE (Automotive Service Excellence)
NAPA
ASE Master Technician
ASA Member (Automotive Service Association)
  • Car Care Aware