Best Auto Repair, Green Valley

CONTACT US
  • 520-648-0180

  • 250 W Calle De Las Tiendas
    Green Valley, AZ 85614

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 520-648-0180 or make an appointment online!

What People Say About Us

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    Always have a great experience! Can always get an appointment. Very flexible. They always call with any issues and a cost estimate before completing work. Highly recommend

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    Always excellent service and repairs over many years. From just an oil change to removing an engine and doing extensive repair work. Friendly, helpful, and very trustworthy. I will go to no other place for car work.

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    This is a business that understands what customer service is all about. They have taken care of two vehicles for me over the years, one of them particularly older. Any issue that occurred they took care of it with honest estimates and fair pricing followed by exceptional work. From the office staff to the mechanics Hickey Automotive continually delivers quality work and if a question comes up, they willing discuss it with honesty and transparency. The Hickey family know what they're doing.

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    My family and I have been using Hickey Automotive for years now and with our experiences, we are more than satisfied with their excellent customer service and repair work. Everything from oil/filter changes to major engine/vehicle repair (yes, on both domestic and foreign cars), they do it all! With speedy service and honest mechanics, we'll be going there for a long time!

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    Ron at Hickey's Automotive is a great person and wonderful to work with on any issue. I took our 2006 Toyota Sequoia to Hickey's to check out a miss that was happening off and on. They test drove it and checked everything at no charge. I came back today (a week later) and he met me in the parking lot, knew my name and was ready to discuss getting the spark plugs replaced. Ron offered a great price. He is ready and willing to do whatever it takes to get the job done well and in a very timely manner. Being a veteran and new to the Green Valley community, customer service is very important. Hickey's has excellent customer service and will go the extra mile to provide service and excellent prices.

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    Great service, Tom did a fantastic job getting my car back up and running and Ronnie was very friendly and upbeat. A+ service

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    Always great service and my car runs great. Good place !

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    Hickey Automotive is our first choice to work on our vehicles. Customer Service is Fantastic! Repairs are well explained and done conscientiously. They are focused on thoroughly checking and servicing your vehicle and providing a "heads up" to future needs and maintenance schedules. Their customer waiting area is well stocked with beverages and snacks. Very welcoming for customers. We Highly Recommend!!!

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    Absolutely the best shop in the Green Valley area! Careful, Quality Service, in a timely manner!

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    A friend recommended here when I was visiting Green Valley AZ. They determined the issue, called and discussed, and did the best job for a really reasonable charge. They also always do a full vehicle check with every service to alert you of any other maintenance needs. Both times I had my car serviced I was completely satisfied with the work and drove off with confidence as I frequently travel long distances. Thanks, Ron, Joy and all the crew!

Call us for service: 520-648-0180

ACDelco
AAA (American Automobile Association)
ASE (Automotive Service Excellence)
NAPA
ASE Master Technician
ASA Member (Automotive Service Association)
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